Customer Service Center

Payment

At this time we only accept orders with shipping addresses within the continental United States. All payments must be made in U.S. currency. Money Orders are accepted and the items will be shipped immediately upon receipt of the Money Order. Checks will be held for 5 business days to clear the bank before the order is processed. Please mail all checks or money orders to:

Lombard Ford
Route 44
P.O.Box 709
Winsted, Ct 06098
We accept Visa, Master Card and Discover Credit Cards.

Sales Taxes will be collected when applicable.

We do not accept CASH or COD´s.

Phone Orders

We are open for phone orders from 9 AM to 4:30 PM, Eastern Standard Time. Please use our web site to generate your order. Simply place items in your shopping cart, complete the Checkout Page and click CONTINUE at the bottom of the page. This will show your order total and your shipping and billing information on a Confirmation Page. Print out the Confirmation Page (do not click SUBMIT or the order will be placed online). It will have all the necessary information we need to fill your order when you call. It also includes the shipping charges and taxes if applicable.

Ordering By Fax

To order by fax, please place items in your shopping cart, complete the Checkout Page and click CONTINUE at the bottom of the page. This will show your order total and your shipping and billing information on a Confirmation Page. Print out the Confirmation Page (do not click SUBMIT or the order will be placed online) and fax it to 1-860-379-2473. Please include Credit Card information on the form faxed to us. We require the name, as it appears on the credit card, credit card number, expiration date and the name of the credit card company.

Ordering By Mail

To place an order by postal mail, simply place items in your shopping cart, complete the Checkout Page and click CONTINUE at the bottom of the page. This will show your order total and your shipping and billing information on a Confirmation Page. Print out the Confirmation Page (do not click SUBMIT or the order will be placed online) and mail it to the address below with your personal check or money order. We do not accept cash.

Orders placed with money orders are shipped immediately. Personal check orders are delayed at least 5 business days for the check to clear.

Lombard Ford
Route 44
P.O.Box 709
Winsted, Ct 06098

Receipt Acknowledgment

After you place your order, you will receive an e-mail acknowledgment immediately confirming that we are processing your order. The message will contain the details of your order including the total amount that will be billed to your credit card including tax, shipping and handling. Your credit card is charged manually, when we process your order.

Returns

Ford-Parts-Direct.com has a hassle free policy to accept returns of merchandise (i.e. clothing, gift items and NASCAR merchandise, excluding die-cast). We will be happy to accept return of these products within 15 days of receipt. You must e-mail us for a Return Authorization Number prior to shipping any items to us. We will not accept any returns unless these procedures are followed.

We cannot accept returns on Ford Motor Company Accessories. However, you may return a defective accessory item to any Ford Motor Company Dealership in the United States for warranty replacement as long as it qualifies. You will need proof of purchase and the original undamaged packaging. Wind Deflectors can not be replaced once the package is open.

We can not be held responsible for product changes. Ford Motor Company changes the physical appearance of some items. They still are designed to fit the application but the appearance may be different than pictured on our site. We have no control over Ford Motor Company's decision to make these changes and can not be held accountable.

Please note that we will not refund the shipping costs unless we are at fault. There is a 20% restocking fee on any returned item unless it is our mistake. You will be responsible for the freight charges to return the authorized items unless it is our mistake.

Damaged Product

If your product was damaged during shipping, you must contact the shipper (eg. USPS., UPS) within 48 hours of receiving the product. At that time you will need to file a damage claim with the shipper, NOT with us.

Products Lost in Shipment

Ford-Parts-Direct.com is not responsible for a package that is lost during shipment. However, if the freight company (eg. FedEx or UPS) declares the package as lost, we will ship a replacement of the same item. We will only ship a replacement if the freight company declares it lost.

Order Cancellations

If you need to cancel an order, please do so immediately upon that determination, preferably within 30 minutes of the order. If it is after our normal business hours you must send an e-mail and then contact us the following business day at 9:00 AM EST. You must speak to one of our representatives before the order can be cancelled. If the order is in the process of shipment, it cannot be cancelled. It can not be cancelled if it has been delivered. Ford-Parts-Direct.com is not responsible for a cancellation if the order is in the process of shipment.

Refused Shipments

If a shipment is refused upon delivery, there will be no refund of merchandise and/or freight charges.

LIMITED WARRANTY INFORMATION FOR GENUINE FORD, LINCOLN AND MERCURY ACCESSORIES, ALONG WITH FORD, LINCOLN AND MERCURY LICENSED ACCESSORIES.

Genuine Ford Accessories, Genuine Lincoln Accessories and Genuine Mercury Accessories will be warranted for whichever provides the greatest benefit: 12 months or 12,000 miles (whichever occurs first), or the remainder of the Bumper-to-Bumper 3-year/36,000-mile New Vehicle Limited Warranty. Contact your Ford Dealer for details and a copy of the limited warranty. Ford Licensed Accessories (FLA), Genuine Lincoln Accessories (LLA) and Mercury Licensed Accessories (MLA) are warranted by the accessory manufacturer´s warranty. FLA, LLA and MLA are fully designed and developed by the accessory manufacturer and have not been designed or tested to Ford Motor Company engineering requirements. See your Ford Dealer for details regarding the manufacturer´s limited warranty and/or a copy of the FLA or MLA product limited warranties offered by the accessory manufacturer.

COVER GENUINE FORD, LINCOLN OR MERCURY ACCESSORIES IN A FORD ESP PREMIUMCARE PLAN.

Depending on the Ford ESP Plan you select, some dealer-installed Genuine Ford and Mercury Accessories can be covered for up to 7 years or 100,000 miles. Details at your dealership.

Privacy

We value your trust

The cornerstone of every relationship is built on trust. When you consider purchasing one of our products and visit our web site to conduct your research that, to us, is the beginning of a relationship. We want you to feel comfortable while you're conducting that research. We want you to feel confident that the information we collect, and that you choose to share, will be treated with care. The first step in helping you to achieve that level of comfort and confidence is by explaining (in plain English) exactly what types of information we collect and why we collect it. It is our sincere hope that by being forthright in this communication of our Privacy Policy the relationship we establish is a long-lasting one.

Our Pledge

We will never share your personal information with non-affiliated third parties.

When we refer to non-affiliated third parties we mean organizations outside of Ford Motor Company with whom we do not have an association., but only if we have your permission to do so, and only with that specific sponsor. Local Ford dealers are an example of "affiliated" third parties. Finally, we may share your data with companies who provide data handling or other services to us, but such companies will be contractually bound not to use your information except for the purposes of our contract with them.

We will not sell, rent or otherwise give your personal information to anyone. It will be used to transact the sale of our products only.

Security

We know that your personal information is valuable and we want to protect it at every stage of the application process. To do this:

• We use Secure Socket Layer (SSL) 128-bit encryption to encode and decode any information that is sent over the Internet between your computer and our server. Anyone "listening in" on the data transmission would hear only unintelligible gibberish.
• Our server is located behind a firewall/router to prevent unauthorized people from being able to retrieve any applicant data stored there.
• When you provide us with information, you can be sure that we will hold that information in strict confidence. We recognize and respect your expectation that privacy be protected.
• Information may be exchanged with consumer reporting agencies and provided when legally required or permitted in connection with litigation, fraud investigation, or an acquisition or sale.
• Our employees access information about you only when needed to maintain your accounts or otherwise meet your needs. We use proven technology and established procedures for keeping your information secure. Whenever we ask for personal information on our Website we use Secure Socket Layer (SSL technology) 128-bit encryption to keep it confidential.
• You may visit our website to find out about products and services and marketing information without providing any information about yourself. We do gather data regarding visits to our Website, including domain name, pages visited, length of user session, etc., to evaluate the usefulness of our site.
• We may use a software "cookie" when you access our web site. A "cookie" is a small piece of information which a Website stores in the web browser of your PC and can later retrieve. A "cookie" cannot be read by a web site other than the one that set the "cookie". You can set your web browser to inform you when "cookies" are set or to prevent "cookies" from being set. No "cookie" will contain any information that would enable anyone to contact you via telephone, email, or U.S. Mail.
• We do not knowingly solicit data from children, and we do not knowingly market to children. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.
• We take appropriate steps to keep your account information accurate and up to date. If you ever notice that your information is not complete, accurate or current, please call us at the telephone number listed to let us know. We will correct the information as quickly as possible.
• If you believe that we have not complied with our Information Practices, you may contact us at the telephone number listed. We will investigate and respond to your concern.
• We are committed to providing you with quality products and services with a high level of integrity regarding your personal privacy.
• This site is SSL Certified Secure for secure communications.
• The "Lock Icon" will appear on the bottom of your browser when you enter the Checkout area. The personal information you enter will be secure.